A MEMBER OF AGORA HOTEL ALLIANCE

FAQ

About Hotel Facilities

Are there parking spaces available?
Parking spaces are not available, we recommend coming via public transport.
Is internet available within the hotel?
Internet is available throughout the hotel and in guest rooms, please ask for the password upon check in.
Is there a public bath on the grounds?
No there is no public bath within this hotel.
What is available in the Lounge?
At Ichie・Lounge (1F), you can enjoy drinks such as matcha tea and coffee. Also we have the Machikgokoro Map which collates special information about the area so that you can experience Kyoto and all that it has to offer. Please enjoy your time here freely.
Can non-staying guests use the Lounge?
At Ichie・Lounge (1F), not just our staying guests, but external guests are also able to utilize this area. Please feel free to use it for meetings, as a meeting point or simply to relax.
Can non-staying guests use the bar and restaurant?
Of course non-staying guests are welcome to utilize the bar and restaurants. They are currently only open for dinner.
Is there a smoking area?
Please kindly only use the smoking area on the 1F for smoking on the premises.

Regarding Services

What time is Check in and Check out?
Check in starts from 3pm and Check Out is by 11am. For Early Check In and Late Check Out, please contact the hotel.
Can I please leave my luggage with the front desk before or after checking in/out?
Yes we can take care of it at the front desk, please kindly approach a staff member. Please keep valuables such as passports on your self.
Can I pay with credit card?
We accept various credit cards and QR code payment methods.
VISA/JCB/Master Card/Diners/
AMERICAN EXPRESS/
銀聯カード/
MUFGCARD/DC/UFJ Card/NICOS/
Discover/Alipay/WeChat/
PayPay/RakutenPay/dBarai
Is there a cancellation fee?
Our cancellation policy is as follows.
No show:100%,On the day:100%,
Day before(after 3pm):100%
3 days before :50%,7 days before:30%

About Guest Rooms

Up to how many guests can stay in one room?
Agora Kyoto Shijo has Corner King and Corner Twin which can accommodate up to 3 guests. Agora Kyoto Karasuma has Premier King and Premier Twin for up to 3 guests and Premier Suite for up to 5 guests.

About Hotel Surroundings

Are there convenience stores nearby?
There is a Family Mart around 2 min walk away from Agora Kyoto Shijo and 1 min walk away from Agora Kyoto Karasuma.